FAQ

What is your sales policy?
Sales Policy
Georgia Carpet Industries
Sales Policy - Terms & Conditions


NOTE: Product colors may vary from screen monitor.
If you purchase a product from our website without seeing an actual sample we will not accept returns. Samples are available on request.
We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
If purchaser does not notify the seller in writing within three (3) days of delivery of any problem with the product, then it shall be conclusively presumed that the product was received in good condition. In case of damaged goods due to freight line rules & tariff you must keep damaged goods until claim is settled.

Effective 01/01/2019 There will be 3% convenience fee added to all orders that are paid by a credit card or debit card.

Special Orders & Deposits
Deposits paid for goods including, but not limited to, carpet, tile and hardwood, shall be forfeited in the event the remaining purchase is canceled.
A deposit no less than 50% must be paid by the purchaser at the time of the purchase. After 60 days Deposit shall become the property of the seller. No deposit will be refunded for cuts made from our inventory or for special ordered goods.

Shipping and Incidental Damages
Seller shall not be responsible for any incidental damage of any nature whatsoever. Purchaser acknowledges and accepts this provision of the sales policy.
If purchaser does not notify the seller in writing within three (3) days of delivery of any problem with the product, then it shall be conclusively presumed that the product was received in good condition.
Goods delivered by common carriers or sent by parcel post, purchaser must inspect condition and number of pieces and make notation before accepting delivery from freight line. Purchaser is responsible when no notations are made or if goods are shipped freight collect.

Returns
All approved Returns may be exchanged for store credit only, store credit if unused will expire one (1) year from date issued to customer account.
No unauthorized returns will be accepted. For approved returns there is a 25% restock fee.
Attention: INSPECT CONDITION AND NUMBER OF PIECES BEFORE ACCEPTING FROM FREIGHT LINE. MAKE ANY NECESSARY NOTATIONS ON THE PROOF OF DELIVERY. All returns must be approved by the claims department and are subject to a 25% restock and handling fee. There will be no returns on Saturdays! Note: We do not take back overbought seconds, tavern or cabin grade material. Special order carpet cuts under 50 linear feet cannot be returned to the mill. All hard surface returns must be 150 square feet in the original factory sealed package. Special order vinyl cuts cannot be returned. Carpet or vinyl cuts made from Georgia Carpet inventory cannot be returned. Forfeiture of deposit- Deposits paid for goods including, but not limited to carpet, tile, and hardwood shall be forfeited in the event the remaining balance due is not paid with in (90) ninety days of payment of the deposit. Deposits on custom and made to order goods are non-refundable.
A one and one-half percent (1 ½ %) per month service charge will be added to all unpaid balances exceeding fifteen (15) days old.
The purchaser agrees to pay all bank charges or collection fees incurred by the seller in reference to any returned check regardless of the reason the check is returned unpaid.


Purchaser understands that there are no warranties of any kind extended by the seller with regard to this merchandise and specifically that there are no implied warranties of merchantability or fitness for a particular purpose made with regard to this material. (Except those warranties extended by the manufacturer)


It is the Purchaser’s responsibility to install this material and the seller is not responsible for the actions of any installer chosen by the Purchaser.
The purchaser agrees that the jurisdiction and venue for any action arising from transaction shall be in either the Magistrate or Superior Court of Whitfield County, Georgia. The purchaser agrees that if it is necessary for the seller to bring legal action in order to enforce payment of any amounts due the purchaser shall also be responsible for all reasonable attorney’s fees and expenses incurred by the Seller.

Policy on Tavern Grade or Cabin Grade Hardwood

What is Tavern and Cabin Grade Wood?
Tavern / Cabin Grade material is product that does not meet manufacturer's master sample, the defects included are color match, wormholes, mineral streaks, unfilled knots, loss level, milling, and overwood. All Cabin / Tavern Grade materials are installable.
We do not accept returns on Tavern or Cabin grade hardwood for excess overage.

What is the standard amount of waste with Tavern / Cabin grade material?
The standard waste of tavern grade or cabin grade of 10% is simply a benchmark. The product specifications may be more or less restrictive. Cabin / Tavern Grade material (and lower cost) floors may have as many as 20% or more defects in the box without being considered defective overall, it will depend on the product specification and grade standard for the individual floor.

How much flooring should you purchase?
You as the customer are responsible for determining the amount to purchase. Manufacturers recommendation is 10 to 20%, more than needed. ( For Example: A 10' x 10' room would be 100 square feet. We would recommend you purchase 110 - 120 square feet to allot for waste.)

RUG RETURN POLICY:
Rugs may be exchanged within 3 days for full store credit without a restocking fee. Any rug that is returned not for exchange will have a 25% restocking fee. Close out rugs will not be allowed to be returned or exchanged. All rugs are inspected before credit is given.

What is your privacy policy?

Privacy Policy
Georgia Carpet Industries

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect:
This notice applies to all information collected or submitted on the Georgia Carpet Industries website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number

The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.


You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us Toll Free at 1-800-535-8789 or local phone 706-277-2330 or send us an email
Georgia Carpet Industries
3352 Dug Gap Road
Dalton, GA 30720

What is the difference in commercial flooring and residential flooring?
When looking at the differences between commercial floors and residential floors, the first thing that you would notice is with regards to the price. All else being equal, commercial floors will be more expensive than residential floors. There are many factors that contributes to the price gap. For one, commercial floors are often made from high quality material that is supposed to withstand constant and heavy foot traffic. This is not to say that residential floors cannot be made from similar materials – it’s just that residential flooring caters to lesser foot traffic and can thus be less durable than commercial flooring materials.
That being said, commercial floors in general can last twice or thrice (or more) compared to residential flooring materials. In most cases, commercial flooring can last for two to five years in a highly frequented commercial establishment, and can go for as long as twenty years when installed in a residential setting (such as an apartment or a condominium unit). This may seem like a lot of investment on your part, but the extra costs will be compensated for the materials’ durability and longevity, as it decreases the need to have the floors replaced and repaired every now and then.

Which is better nylon carpet or polyester carpet?

Nylon
Durable, Resilient & Versatile
Nylon is more expensive than other synthetic carpet fibers and is the most commonly used carpet fiber today. Nylon is the most versatile of all fibers, providing flexibility in creating a variety of carpet styles – from sumptuous plush to fashion-forward patterns to low-maintenance loop (Berber). Its strengths include good resiliency, good yarn memory to hold twist, good stain resistance with stain treatment applied, good soil hiding ability, and good abrasion resistance. It is the strongest fiber, making it an excellent choice for heavy traffic areas, active households or commercial facilities.


Be aware that there can be considerable cost differences even between two similar-looking nylon products. Nylon, for example, may be branded or unbranded and, as we mentioned, carpet construction greatly influences value, price and performance. You really can’t judge a carpet by appearance or fiber weight alone. As an example, Shaw’s Anso nylon is a branded, premium nylon and comes with some of the strongest warranties in the industry, including Lifetime Stain and Soil Resistance (even pet urine stains!). Anso nylon carpets cost more, but you’re getting a premium nylon with excellent construction properties and the warranties reflect this. What you care about is that your carpet will look newer longer.
If you are looking for value goods, unbranded nylons offer a considerable benefit for the money. These products may have fewer features and less robust warranties, but you’ll still get the inherent benefits of nylon (durability and resiliency) at a lower price.

Polypropylene (Olefin)
Color Fast, Naturally Stain Resistant, Economical
Olefin is one of the most colorfast fibers on the market. Unlike the other fiber types, polypropylene will not absorb water and must be solution dyed to impart color. Solution dyeing is a pigmentation process in which color is actually built into the fiber when it is formed, thereby becoming an inherent part of the fiber. The color will not fade, even when exposed to intense sunlight, bleaches, or other harsh chemicals. However, since it is not as resilient as other fibers, polypropylene is better suited to low-profile loop (Berber) carpets in which there is less need for superior resiliency. The one exception to this is a type of olefin called “Comfortouch” by Shaw. This new fiber is softer to the feel because it is scoured three times during production. Then the fiber is treated with Shaw’s R2X, a patented Stain and Soil inhibitor for enhanced protection against spills and tracked-in dirt. The result is a fiber that feels like cotton, resists soil and stains, and wears better than other olefin carpet.
Olefin carpets work well anywhere you need fade and stain resistance – in rooms with strong sunlight, indoor/outdoor rooms, kitchens, children’s bedrooms & playrooms, and basements.

Polyester
Exceptionally Stain & Fade-Resistant, Soft, & Budget-Friendly
If you need stain-resistance, this is your carpet! Just to give you an example, we know a customer who spilled hair dye on her 6 month old polyester carpet. Although hair dye is on the list of stains that are NOT warranted, this customer got the stain out with laundry detergent and water. Now that’s impressive!

While not as inherently resilient as nylon, polyester carpets will perform well if constructed well. So choose a polyester carpet with a higher pile and medium-high density to ensure maximum appearance retention and long-term wear. You can also refer to the durability ratings on the back of carpet samples to help you assess how a carpet will stand up to traffic.

If you’ve never considered polyester carpeting before, you might want to look at Shaw’s New ClearTouch carpets which are made of a new type of polyester called PET (Polyethylene Terephthalate). This new polyester “ups the ante” in terms of performance. ClearTouch carpets feature:
exceptional softness
natural and permanent stain resistance, including pet urine stains
improved strength and better abrasion resistance
excellent appearance retention and long-term wear
25% recycled content from recycled soda and water bottles
The new PET polyester carpets pack in a lot of performance for the money! They are a great choice for children’s bedrooms & playrooms as well as for people who don’t want to put a lot money into their carpet. We highly recommend you choose a PET polyester with a higher pile and medium-high density to ensure maximum appearance retention and long-term wear.

How is Freight Cost Configured?
1. Packaging – Shipping can widely vary based on if your flooring is boxed and palletized or a rolled good. Cardboard boxes are fine, and will need to be shrink wrapped to the pallet once they are stacked accordingly. Rolled goods such as carpet will need to be wrapped/taped as a rolled good.

2. Freight Class – Freight class is then determined based on the overall weight, and amount of space required on the transit vehicle. Rolled goods such as carpet tend to take up more space, so a specialized LTL will most often be chosen to be the carrier for items such as this. If the flooring is boxed and able to be palletized more common carriers such as UPS or Fedex are able to deliver these to residential areas with ease.

3. Freight Insurance – Though most flooring is not fragile, it’s important to get freight insurance. Even with all the packaging in the world LTL freight will get damaged from time to time. That way you’ll be able to be compensated for any damage done to your flooring. Nobody wants a scratched up living room floor.

4. Commercial or Residential Delivery - Not all businesses are considered commercial when you are configuring freight. To be considered a Commercial Delivery, you must have a loading dock at your location. If you do not have a loading dock, it is considered Residential Delivery as a lift gate to unload the merchandise will be required. This fee is automatically added into any freight quote, deemed residential; therefore you will not be required to pay a driver for these services as long as you state that it is a residential delivery.

What if my flooring is damaged?
It is important that when the floor arrives on the delivery vehicle that you be present at your home, and inspected the goods for any signs of damage. If you notice signs of damage, it is important to make note on the bill when you sign for it. If you do not make note of this on the bill from delivery driver, we will be unable to file a damaged freight claim.
If a claim is filed on your behalf due to damage, you are responsible for holding on to the merchandise until the claim has been closed in your favor. If you discard any materials from the shipment (damaged or not) without prior written consent from the Claims Depart of Georgia Carpet Industries, you will be responsible for its replacement.

Do you install flooring, if not how do I find an installer?
You will find a list of installers recommended by Manufacturers in your area here:

Installer List