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Sales Policy & Returns

Georgia Carpet Industries

Sales Policy - Terms & Conditions 

NOTE: Product colors may vary from screen monitor (monitor & device settings, flooring direction, room lighting, installation area colors, etc. might affect how color shades appear).

NOTE: For additional information, please view the videos at the bottom of this page.

Shade difference compared to online images is not considered a defect, we highly recommend buyers order samples to see the actual color of the product before ordering.

Samples are available on request. We offer a maximum of 3 free samples per address as long as manufacturer offers free samples (if the manufacturer has fees related to samples, we are also not able to offer free samples for those products) and we may not have samples available for clearance/final sale items. Most samples are shipped from the manufacturer's facility and sample availability is not guaranteed and is limited to each manufacturer's sample policies. Some manufacturers also offer larger-size samples, but most larger-size samples are not free. The standard complimentary sample size is 6"x6" (but varies from manufacturer to manufacturer). Any return due to shade difference is considered a standard return, please see the " Returns & Order Cancellations" section for more details.

For shipping policies & information please view our Shipping page. You can also view the shipping video at the bottom of this page.

General Information:

We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

  • Seller shall not be responsible for any incidental damage of any nature whatsoever. Purchaser acknowledges and accepts this provision of the sales policy.
  • If purchaser does not notify the seller in writing within three (3) days of delivery of any problem with the product, then it shall be conclusively presumed that the product was received in good condition. In case of damaged goods due to freight line rules & tariff you must keep damaged goods until claim is settled.

Attention: INSPECT CONDITION AND NUMBER OF PIECES BEFORE ACCEPTING FROM FREIGHT LINE. MAKE ANY NECESSARY NOTATIONS ON THE PROOF OF DELIVERY. All returns must be approved by the claims department and are subject to a minimum 25% restock and handling fee (charged by the manufacturers and exact percentage vary). There will be no returns on Saturdays! Note: We do not take back overbought seconds, tavern, clearance or cabin grade material. Any carpet cuts under 50 linear feet cannot be returned to the mill (so no return on these products). All hard surface returns must be 150 square feet in the original factory sealed package. Special order vinyl cuts cannot be returned. Carpet or vinyl cuts made from Georgia Carpet inventory cannot be returned. Forfeiture of deposit- Deposits paid for goods including, but not limited to carpet, tile, and hardwood shall be forfeited in the event the remaining balance due is not paid with in (90) ninety days of payment of the deposit. Deposits on custom and made to order goods are non-refundable.

  • Goods delivered by common carriers or sent by parcel post, purchaser must inspect condition and number of pieces and make notation before accepting delivery from freight line. Purchaser is responsible when no notations are made or if goods are shipped freight collect.

  • A one and one-half percent (1½ %) per month service charge will be added to all unpaid balances exceeding fifteen (15) days old.

  • The purchaser agrees to pay all bank charges or collection fees incurred by the seller in reference to any returned check regardless of the reason the check is returned unpaid.

Order & Delivery Time:

We always try to provide most accurate lead and delivery time, but these are just estimates not guaranteed. Especially custom made order or backorder dates can be changed without any notice by the manufacturer. Majority of the freight lines also does not offer time guaranteed delivery service.

Deposits & Forfeiture of Deposit:

Any deposit paid by the purchaser at the time of the purchase shall become the property of the seller. Deposits paid for goods including, but not limited to, carpet, tile and hardwood, shall be forfeited in the event the remaining purchase is canceled.

A deposit no less than 50% must be paid by the purchaser at the time of the purchase. After 60 days Deposit shall become the property of the seller. No deposit will be refunded for cuts made from our inventory or for special ordered goods.

Shipping and Incidental Damages:

Seller shall not be responsible for any incidental damage of any nature whatsoever. Purchaser acknowledges and accepts this provision of the sales policy. If purchaser does not notify the seller in writing within three (3) days of delivery of any problem with the product, then it shall be conclusively presumed that the product was received in good condition.

For goods delivered by common carriers or sent by parcel post, purchaser must inspect condition and number of pieces and make notation before accepting delivery from freight line. Purchaser is responsible when no notations are made or if goods are shipped freight collect.

INSPECT MATERIALS:

Style and color should be verified by the purchaser prior to cutting or installing it (manufacturer's do not accept any claim or return under any circumstances if flooring is installed or cut). Claims for visible defects, including color or style, will not be honored after materials have been cut or laid. Please make sure to inspect your flooring before installation.

Returns & Order Cancellations:

All approved Returns may be exchanged for store credit (store credit' if unused' will expire one (1) year from the date issued to the customer account) or refund (please see below for more details about return and/or return limitations below).

We accept returns within 30 days of the product shipping date (some limitations apply, please see details below). No unauthorized returns will be accepted, so the buyer needs to first start a standard return process (a standard return is a return of a product that is not related to damage, defect, or warranty claim). Most manufacturers charge restocking fees and a minimum 25% restock fee applies to most standard returns (restocking fees vary from manufacturer to manufacturer and it can be more than 25%, we highly encourage buyers to ask in advance). The buyer is responsible for making return arrangements, and expenses related to return shipping and shipping fee paid with the original order is non-refundable on standard returns. Also, most manufacturers do not accept returns for custom or specialty orders products (including custom rugs), cut carpets, and orders less than 5 boxes of any hard surface. Return is not accepted for custom products that the manufacturer does not accept returns, final sale, tavern, cabin, or second quality products can't be returned.

  • We can try to cancel (or change) any order before it is shipped from our location, but if any fees occur, such as delivery fees or restocking fees charged by the manufacturer, these fees would be deducted from the canceled (or changed) order.

  • All approved returns (including claimed material) must be shipped back in "freight ready condition," which includes bundling with ties or rope and wrapping with saran wrap before the material can be picked up.

Additional Warranty by Seller:

Purchaser understands that there are no warranties of any kind extended by the seller with regard to this merchandise and specifically that there are no implied warranties of merchantability or fitness for a particular purpose made with regard to this material. (Except those warranties extended by the manufacturer)

Installation:

It is the Purchaser’s responsibility to install this material and the seller is not responsible for the actions of any installer chosen by the Purchaser.

The purchaser agrees that the jurisdiction and venue for any action arising from transaction shall be in either the Magistrate or Superior Court of Whitfield County, Georgia. The purchaser agrees that if it is necessary for the seller to bring legal action in order to enforce payment of any amounts due the purchaser shall also be responsible for all reasonable attorney’s fees and expenses incurred by the Seller.

Policy on Tavern Grade or Cabin Grade Hardwood:

We do not accept returns on Tavern or Cabin grade hardwood for excess overage.

The standard waste of tavern grade or cabin grade of 10% is simply a benchmark. The product specifications may be more or less restrictive. Higher quality (and higher cost) floors may have an allowance of now more than 5% defects in the box. On the other hand, lower quality (and lower cost) floors may have as many as 20% or more defects in the box without being considered defective overall…It all depends on the product specification and grade standard for the individual floor.

What is Tavern and Cabin Grade Wood?

Manufacturer Recommended Buying Policy:

You as the customer are responsible for determining the amount to purchase. Manufacturers recommendation is 10 to 20%.

BUDGET HOTEL / MOTEL CARPET FOR GUEST ROOMS - HOSPITALITY CARPET:

NOTE: Budget / Inexpensive Carpet for Guests Rooms. This carpet is manufactured with Close Out lots of yarn. MFG tolerances allow for imperfections that may or may not show in finished carpet. These imperfections are not considered seconds but are inherent to the MFG process, of this type of budget hospitality carpet.

This carpet is designed for hotel / motel guest rooms, and is not recommended for large areas with seams. MFG tolerances allow for imperfections that may or may not show in finished carpet. These imperfections are not considered seconds but are inherent to the MFG process, of this type of budget hospitality carpet. As with all patterned carpet, a perfect pattern match at seams, may not always be possible due to inherent characteristics of the manufacturing process. Reasonable pattern match may be obtained by trained, experienced professional installers. Exact pattern match cannot be guaranteed. Slight banding and shading is an inherent characteristic of all solution dyed cut pile carpets. This characteristic does not constitute a manufacturing defect and is normal according to industry standards.

Carpet should be installed in accordance with The Carpet and Rug Institute’s Standard CRI-104.

Final Sale or Clearance Products:

Final Sale or Clearance product sale is final and they can't be returned for any reason (unless it states differently at the product page). We will work with buyer on freight damage claim (refund or replacement can be only offered after claim is settled with the freight/shipping line).

For Matching or Preexisting Flooring

There is NO guarantee that products purchased at different times will match identically to the originally purchased material. It is industry standard to change both dye-lot and surface patterns, texture and color when the original run has all been sold. It is the consumer's responsibility to provide the original dye run information from the original packaging of material to ensure the closest possible match. It is neither the fault nor responsibility of the seller if material order does not match a previously ordered product. We highly recommend getting samples from Georgia Carpet Industries or updated samples directly from the manufacturer to verify the products can coordinate and are acceptable to the consumer. In the event that samples were ordered correctly and the material does not coordinate, the seller can only file a complaint claim with the manufacturer; however, the seller is under no obligation to accept return of the material, it is at the discretion of the manufacturer to issue a Return Authorization (commonly referred to as an "RA number").

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