COREtec Scratchless Luxury Vinyl Warranty Information
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RESIDENTIAL RESILIENT LIMITED WARRANTY
WHAT THE WARRANTY COVERS
Manufacturing Defects – The Company warrants that the flooring product will be free from manufacturing defects during the period of this warranty. Manufacturing defects include but are not limited to delamination, core voids, thickness variation, and dimensional stability defects. Dimensional stability related defects are defined as dimensional changes in the width and/or length of the product greater than the tolerances as defined in ASTM F2199. Dimensional variation is defined as thickness, length, width and squareness measurements that exceed ASTM tolerances.
Wear – The Company warrants the resilient floor product will not wear through to the pattern/decor layer under normal use during the period of this warranty. Normal use is defined as light to moderate foot traffic.
This warranty covers topical moisture as long as the water does not flow over the edge of the surface (edge of the room, cut boards, etc.). Shaw warrants that for the lifetime of stated warranty period from the date of original purchase, your Shaw product will not swell, cup or crack due to:
Normal cleaning practices (see care and maintenance document for additional information)
Moisture due to everyday household spills (see care and maintenance document for additional information)
Normal moisture levels from subfloor when exposed to such conditions (see installation instructions document for additional information)
While moisture will not affect the product’s integrity, it is possible that, when excessive moisture accumulates in buildings, subfloors, or on building materials, mold (and/or) mildew growth can occur - particularly if the moisture problem remains undiscovered or unaddressed. In addition, such excessive moisture levels can cause the ends and/or sides of the product to lift/flare due to the vapor pressure from underneath. Such damage from excessive moisture levels (as outlined in the installation instructions document) are not covered by this warranty. All sources of subfloor moisture should be remedied prior to installation.
The Company warrants that your luxury vinyl floor will resist staining caused by pet (domestic cat or dog) stains, including urine, feces, and vomit. Stain resistance means the ability of your floor to resist (i.e., minimize or withstand) permanent stains for as long as you own your floor. Cleaning of the affected area should begin immediately upon discovery. The more time that elapses before removal, the more difficult a stain will be to remove.
The Limited Petproof Warranty DOES NOT COVER: Any urine, feces, or vomit stains other than pet.
Scratch Warranty - Our Scratch Technology will extend the life and beauty of the flooring surface by offering superior resistance to scratches that occur through normal, day-to-day residential use and cleaning. For the purpose of this warranty, a “scratch” is defined as “a permanent (not removable by cleaning) break or score in the flooring’s surface caused by a sharp or pointed object”. To be covered by this warranty, the scratch must be evident in size and visible from a standing position in normal lighting. This warranty is limited to the cost of replacing the damaged planks/tiles only - not the entire floor.
No flooring surface is “scratch-proof” - heavy and sharp objects can and will severely damage any floor if the right precautions
aren’t taken. As such, this warranty does not cover: damage incurred due to abuse/negligence, abnormal environmental conditions or use contrary to care instructions.
Examples of damage not covered by this warranty would include damage from the following:
Gouging from sharp objects such as, but not limited to, knives or scissors
Broken caster wheels with sharp edges that result in gouging
Broken furniture, table or chair feet with sharp edges that result in gouging
Severe impact from heavy falling objects
Sharp debris tracked in on shoes from the outside, such as, but not limited to, rocks, that result in gouging
Shaw products are not warranted against squeaking, popping or crackling. Some squeaking, popping, or crackling is possible when installed using floated methods.
Below are recommended precautions that are commonly and effectively taken to greatly reduce the possibility of incurring scratches/gouges to flooring:
Always utilize protective coverings/pads on the feet of furniture, chairs and tables
Chairs/furniture with casters should be fitted with soft rubber wheels, an adequate protective mat or protective caster cups placed under the furniture
Walk off mats at every outside entrance should be utilized to limit the floors exposure to abrasive debris.
For jobsite and floor preparation conditions, see product specific installation guidelines. Any moisture related testing (i.e. relative humidity, pH, and calcium chloride) is the responsibility of the installer.
The following are not covered by this warranty:
● Damage caused by any of the following:
- Fire, burns
- Subfloor moisture emissions
- Alkali emissions
- Vacuum cleaner beater bar
- Intentional or accidental abuse
- Castor chairs/rolling loads – use chair pads under castor desk/rolling chairs
- Moving heavy appliances
- Cuts or gouges from sharp objects
● Residual indentations or gouges resulting from heavy static loads, heeled shoes, spiked shoes, metal cleats or skates. Use floor protectors under stationary furniture legs/feet to distribute weight loads
● Changes in color or appearance resulting from, but not limited to, sunlight exposure or heat exposure
● Changes in shade, texture, or gloss over time
● Outdoor applications
● Minor shading, color, or texture difference between the store samples or marketing photography and delivered product
● Performance failures resulting from failure to follow the appropriate Shaw installation instructions
● Damage resulting from failure to follow Shaw care and maintenance guidelines including, but not limited to, use of non-approved cleaning agents or abrasive scouring pads
● Stains resulting from, but not limited to, spills, mold, chemically reactive materials, adhesives
● Losses due to inconvenience, loss of time, incidental expenses, or consequential damages
This warranty excludes all casualty events normally covered by homeowners insurance including, but not limited to, damages caused by fire, flooding, or standing water from leaking plumbing, faucets, or household appliances.
WHAT IF YOU NEED WARRANTY SERVICE
You, the original purchaser, will contact your authorized Company Dealer and/or Sales Representative for warranty or claim service. Please provide a valid proof of purchase and a detailed description of the issue, along with photographs showing the concern. Samples should be submitted for testing when available.
Dealers/Shaw Sales Representatives will file a claim via www.shawnow.com and submit the information you provided. A Shaw claims representative will thoroughly evaluate your claim. Claims contact information: Shaw Industries Financial Services, PO Box 2128, Dalton, GA 30722 - 1-800-446-9332 option 2.
WHAT WILL SHAW DO
Replacement resilient will come from current running-line products comparable to the warranted product.
Within Two Years: Claims on defects of this product as covered by this warranty that are reported in writing within two year of purchase, Shaw will arrange a credit based on the original purchase of the product or replace the product. If professionally installed, reasonable labor costs are included.
After Year Two: Claims on defects of this product, as covered by this warranty, that are reported in writing after two years of purchase and within the specified warranty coverage term, Shaw will arrange a credit based on the original purchase of the product or replace the product. Labor costs are not included.
Should a defect covered under this warranty be found, the affected area will be repaired to conform to the warranty. If repair is not practical, the Company may, at its sole option, replace the affected resilient or refund the proportional purchase price for the affected area. The Company will pay the reasonable costs for freight and labor. Any additional costs incurred will be at the consumer’s expense.
NOTE: The warranty is not transferable. It extends only to the original owner occupied end-use purchaser. Shaw Industries Inc. does not grant to any person or entity the authority to create for it any obligation or liability in connection with this product. Shaw Industries Inc. shall not be liable to the consumer or any other person or entity for any incidental, special or consequential damages, arising out of breach of this limited warranty or any implied limited warranty (excluding merchantability).
All implied warranties, including an implied warranty of merchantability or fitness for a particular purpose, are hereby limited to the duration of this limited warranty. Some states do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to the purchaser. This warranty gives the purchaser specific legal rights, such rights may vary from State to State.