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»What is the Difference Between Solid and Engineered Hardwood?
Answer: Solid hardwood is composed of a 3/4" thick solid piece of wood, while engineered hardwood uses a cross ply method - where every layer runs. Solid hardwood can be sanded and finished up to 3 times, while engineered may not based on the wear layer. Engineered hardwood is a more stable product and recommended for above or below grade. Pricing for both first quality solid or engineered hardwood products is comparable.
»How Much Are Freight Costs?
Answer: Freight costs depend on the destination, location, weight, or yardage of the product shipping. Dalton, Georgia has one of the lowest shipping rates in the country for exported products.
»Which is Better Nylon or Polyester Carpet?
Answer: The two major differences between nylon and polyester carpet is nylon wears better, meaning it lasts longer than polyester most of the time; however, polyester carpet is easier to clean.
»What Kind of Carpet Pad Do You Recommend?
Answer: For rental property and apartments, a 6 lb pad is recommended. For Stainmaster® carpet, a Stainmaster® brand carpet pad is recommended because of its 3 additional years of product warranty. For Shaw® carpet that is rated 4 or 5, a Premium Touch pad is recommended because it extends the carpet's warranty up to 20 years. A 110 oz rubber pad or 3/8" 8 lb pad is recommended when installing Berber Carpet. When installing any other residential carpet - polyester or nylon - any pad weighing 8 lbs or more is strongly recommended.
»Do You Install Flooring, If Not How Do I Find an Installer?
Answer: No, We do not install flooring, but our elite sales team have a list of certified installers that do and they will gladly assist you at 1-800-510-0655 or view a list online at http://www.cfiinstallers.com/. As always, we recommend that the customer individually research each installer before making his or her final decision, so he or she can make the best choice.
»Will My Carpet Warranty Be Altered Because I Am Buying It From You?
Answer: This is the most commonly asked question at Georgia Carpet. No, When you purchase your carpet from Georgia Carpet, we call the same manufacturer that you would causing no change in the manufacturer warranty. If you would like to know the warranty for your carpet, call your respective salesperson and he or she will gladly assist you.
»Which Manufacturers Make the Best Quality Carpet?
Answer: Currently, there are three major carpet manufacturers that supply the majority of carpet used in the United States and around the world: Mohawk, Shaw® Industries, and Beaulieu® (Coronet). There are multiple smaller carpet manufacturers that also produce low to high end carpet as well. All of these produce extensive lines ranging from low budget cost friendly options, to longer wearing duration high quality carpet options.
»How Will I Know Which Carpet Will Work For My Specific Needs?
Answer: We realize the process of choosing a carpet choice can be tedious, so we are here to help. Call 1-800-510-0655 with any questions about your project and we will gladly walk you through the process because the more educated a consumer is about his or her purchase, the happier he or she will be for years to come. To begin learning the yarn types and their constructions, visit The Carpet and Rug Institute online.
»What Will Happen If My Shipment Arrives Damaged?
Answer: All freight carriers ensure the shipments they deliver, from damage caused by their services. However, If you encounter any issue with freight damage, follow the procedure below:
Before releasing your shipment to the delivering freight line, write on the Bill of Laden the apparent damage of your shipment.
Call us at 1-800-535-8789 and ask for our claims office, to begin the immediate process of your prepaid freight shipments. If you shipped using Freight Collect, please file with the carrier.
Do not discard or use any damaged material until you have spoken with a representative of our claims office first.