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Sales Policy

 Georgia Carpet Industries

Sales Policy - Terms & Conditions 

NOTE: Product colors may vary from screen monitor.
If you purchase a product from our website without seeing an actual sample we will not accept returns due to color shade differences.  Samples are available on request (maximum 3 free per address -if manufacturer offers free samples and we may not have samples available for clearance/final sale items).
 
For shipping policies & information please view our Shipping page. 

General Information:

We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

Seller shall not be responsible for any incidental damage of any nature whatsoever.  Purchaser acknowledges and accepts this provision of the sales policy.

If purchaser does not notify the seller in writing within three (3) days of delivery of any problem with the product, then it shall be conclusively presumed that the product was received in good condition.  In case of damaged goods due to freight line rules & tariff you must keep damaged goods until claim is settled.

Effective 01/01/2019 There will be 3% convenience fee added to all orders that are paid by a credit card or debit card.

 

Attention: INSPECT CONDITION AND NUMBER OF PIECES BEFORE ACCEPTING FROM FREIGHT LINE. MAKE ANY NECESSARY NOTATIONS ON THE PROOF OF DELIVERY. All returns must be approved by the claims department and are subject to a minimum 25% restock and handling fee. There will be no returns on Saturdays! Note: We do not take back overbought seconds, tavern or cabin grade material.  Special order carpet cuts under 50 linear feet cannot be returned to the mill. All hard surface returns must be 150 square feet in the original factory sealed package. Special order vinyl cuts cannot be returned. Carpet or vinyl cuts made from Georgia Carpet inventory cannot be returned. Forfeiture of deposit-  Deposits paid for goods including, but not limited to carpet, tile, and hardwood shall be forfeited in the event the remaining balance due is not paid with in (90) ninety days of payment of the deposit. Deposits on custom and made to order goods are non-refundable. 

 

Goods delivered by common carriers or sent by parcel post, purchaser must inspect condition and number of pieces and make notation before accepting delivery from freight line. Purchaser is responsible when no notations are made or if goods are shipped freight collect.

 A one and one-half percent (1 ½ %) per month service charge will be added to all unpaid balances exceeding fifteen (15) days old.

 The purchaser agrees to pay all bank charges or collection fees incurred by the seller in reference to any returned check regardless of the reason the check is returned unpaid.

 Deposits & Forfeiture of Deposit:

Any deposit paid by the purchaser at the time of the purchase shall become the property of the seller. Deposits paid for goods including, but not limited to, carpet, tile and hardwood, shall be forfeited in the event the remaining purchase is canceled.
A deposit no less than 50% must be paid by the purchaser at the time of the purchase.  After 60 days Deposit shall become the property of the seller.  No deposit will be refunded for cuts made from our inventory or for special ordered goods.

Shipping and Incidental Damages:

Seller shall not be responsible for any incidental damage of any nature whatsoever. Purchaser acknowledges and accepts this provision of the sales policy.
If purchaser does not notify the seller in writing within three (3) days of delivery of any problem with the product, then it shall be conclusively presumed that the product was received in good condition.

Goods delivered by common carriers or sent by parcel post, purchaser must inspect condition and number of pieces and make notation before accepting delivery from freight line.  Purchaser is responsible when no notations are made or if goods are shipped freight collect.

INSPECT MATERIALS:

Materials should be inspected before cutting or installing and claims for visible defects will not be honored after materials have been cut or laid.

Returns & Order Cancellations:

All approved Returns may be exchanged for store credit only, store credit if unused will expire one (1) year from date issued to customer account. 


No unauthorized returns will be accepted. For approved returns there is a minimum 25% restock fee (restocking fees varies from manufacturer to manufacturer) and any shipping fee is non-refundable on standard returns. Buyer is responsible for making return arrangements and expenses related to return shipping as well.  Also most manufacturers does not accept return for custom or specialty orders products (including custom rugs).  Return is not accepted for custom products that manufacturer does not accept returns, final sale, tavern, cabin or second quality products can't be returned.

We can try to cancel (or change) any order before it is shipped from our location, but if any fees occurs, such as delivery fees or restocking fees charged by the manufacturer, these fees would be deducted from the cancelled (or changed) ordered.

 Additional Warranty by Seller:

Purchaser understands that there are no warranties of any kind extended by the seller with regard to this merchandise and specifically that there are no implied warranties of merchantability or fitness for a particular purpose made with regard to this material. (Except those warranties extended by the manufacturer)

Installation: 

It is the Purchaser’s responsibility to install this material and the seller is not responsible for the actions of any installer chosen by the Purchaser.

The purchaser agrees that the jurisdiction and venue for any action arising from transaction shall be in either the Magistrate or Superior Court of Whitfield County, Georgia. The purchaser agrees that if it is necessary for the seller to bring legal action in order to enforce payment of any amounts due the purchaser shall also be responsible for all reasonable attorney’s fees and expenses incurred by the Seller.

Policy on Tavern Grade or Cabin Grade Hardwood

We do not accept returns on Tavern or Cabin grade hardwood for excess overage.

The standard waste of tavern grade or cabin grade of 10% is simply a benchmark. The product specifications may be more or less restrictive. Higher quality (and higher cost) floors may have an allowance of now more than 5% defects in the box. On the other hand, lower quality (and lower cost) floors may have as many as 20% or more defects in the box without being considered defective overall…It all depends on the product specification and grade standard for the individual floor.

What is Tavern and Cabin Grade Wood?


Manufacturer Recommended Buying Policy

 

You as the customer are responsible for determining the amount to purchase. Manufacturers recommendation is 10 to 20%.

 

BUDGET HOTEL / MOTEL CARPET FOR GUEST ROOMS - HOSPITALITY CARPET

NOTE: Budget / Inexpensive Carpet for Guests Rooms. This carpet is manufactured with Close Out lots of yarn. MFG tolerances allow for imperfections that may or may not show in finished carpet.  These imperfections are not considered seconds but are inherent to the MFG process, of this type of budget hospitality carpet.

This carpet is designed for hotel / motel guest rooms, and is not recommended for large areas with seams.  MFG tolerances allow for imperfections that may or may not show in finished carpet. These imperfections are not considered seconds but are inherent to the MFG process, of this type of budget hospitality carpet.  As with all patterned carpet, a perfect pattern match at seams, may not always be possible due to inherent characteristics of the manufacturing process. Reasonable pattern match may be obtained by trained, experienced professional installers. Exact pattern match cannot be guaranteed.  Slight banding and shading is an inherent characteristic of all solution dyed cut pile carpets. This characteristic does not constitute a manufacturing defect and is normal according to industry standards.

Carpet should be installed in accordance with The Carpet and Rug Institute’s Standard CRI-104.

Final Sale or Clearance Products:

Final Sale or Clearance product sale is final and they can't be returned for any reason (unless it states differently at the product page).  We will work with buyer on freight damage claim (refund or replacement can be only offered after claim is settled with the freight/shipping line).   

RUG RETURN POLICY: 
Rugs may be exchanged within 3 days for full store credit without a restocking fee.  Any rug that is returned not for exchange will have a 25% restocking fee.  Close out or custom made rugs will not be allowed to be returned or exchanged.  All rugs are inspected before credit is given.

 For Matching or Preexisting Flooring

There is NO guarantee that products purchased at different times will match identically to the originally purchased material. It is industry standard to change both dye-lot and surface patterns, texture and color when the original run has all been sold. It is the consumer's responsibility to provide the original dye run information from the original packaging of material to ensure the closest possible match. It is neither the fault nor responsibility of the seller if material order does not match a previously ordered product. We highly recommend getting samples from Georgia Carpet Industries or updated samples directly from the manufacturer to verify the products can coordinate and are acceptable to the consumer. In the event that samples were ordered correctly and the material does not coordinate, the seller can only file a complaint claim with the manufacturer; however, the seller is under no obligation to accept return of the material, it is at the discretion of the manufacturer to issue a Return Authorization (commonly referred to as an "RA number"). 

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