Frequently Asked Questions

• What is the difference between solid and engineered? 
  
  Answer: Solid is 3/4 inch thick solid piece of wood. Engineered is uses a cross ply method where every other layer runs. The engineered is a more stable product and is recommended for above or below grade. The solid can be sanded and finished up to 3 times and the engineered may or not be able to be sanded or refinished based on the wear layer. The pricing on first quality for both products is comparable.
   
• How much is freight? 
  
  Answer: Freight depends on the destination location and weight or yardage of the product shipping. Dalton, GA has one of the lowest shipping rates in the country for the amount of products shipped out.
   
• What is better nylon or polyester? 
  
  Answer: The two major differences are nylon wears better meaning it should last longer while polyester is easier to clean.
   
• What pad do you recommend? 
  
  Answer: For rental property and apartments a 6 lb pad is recommended. For Stainmaster® carpet a Stainmaster® pad is recommended because of the 3 additional years added to the warranty on the carpet. For Shaw® 4 or 5 rated products Shaw® Premium Touch pad is recommended because it doubles the carpet warranty up 20 years. For Berber Carpet a 110 rubber pad or 3/8 8lb pad. For any other residential carpet polyester or nylon any pad 8lb or better.
   
• Do you have installers? 
  Answer: No we do not have installers but we have a list of certified installers that we can put you in contact with. We do recommend that you ask for references from these installers.
   
• How can I locate an installer in my area? 
  
  Hiring a reputable and qualified installer is key to how your flooring will ultimately look and function. If you are in the North Georgia/ Atlanta area, give us a call for a quality referral. If you are not in our area, Certified Flooring Installers offers a listing of all installers certified in your area, searchable by zip code.
   
• Will my warranty be altered or voided in anyway because I am buying it from you?
  
  This is our most commonly asked question when consumers are buying carpet. No matter where you purchase your carpet, we all call the same manufacturer to place your order, causing no difference or variance in the manufacturer warranty whatsoever. If you would like to know what the warranty is for your carpet, give your salesperson a call and they will be happy to assist you.
   
• Which manufacturer makes the best carpet? 
  
  Currently there are three major carpet manufacturers that supply the majority of carpet used in the U.S. and around the world. Mohawk, Shaw® Industries, and Beaulieu® (Coronet). There are also multiple smaller mills that also produce low to high end carpet as well. All of these produce extensive lines ranging from lower cost budget friendly options, to longer wearing high quality carpets.
   
• How will I know which carpet will work for my specific needs? 
  
  We realize the process of choosing a carpet can be tedious, and we are here to help you. Give us a call with any questions you have about your project and we will be glad to walk you through what will work best for you. We find that the more educated a consumer is about their purchase, the happier they are about their decision for years to come. To begin learning the yarn types and constructions, visit The Carpet and Rug Institute.
   
• What will happen if my shipment arrives damaged? 
  
  All freight carriers ensure the shipments they delivery against damage caused by their services. Should you encounter any issue with freight damage, follow the procedure below:  
  
  1) Before releasing the delivering freight line, write on the Bill of Laden the apparent damage to your shipment.  
  
  2) Call us at 1-800-535-8789 and ask for our claims office to begin the immediate process if you shipment was shipped freight prepaid.  If shipped Freight Collect, you file with the carrier.
  
  3) Do not discard or use any damaged material until you have spoke with our claims office.