Find answers to commonly asked questions about vinyl flooring. Whether you are researching materials or tracking an order, we are here to help you find the right information so you can shop for your home with confidence.

About Vinyl Flooring

What is luxury vinyl flooring?

Luxury vinyl flooring is a high-performance floor covering designed to realistically mimic the look and texture of natural materials like hardwood and stone. It is constructed in layers, featuring a durable wear layer that protects against scratches and a waterproof core that makes it suitable for any room in the home.

What is the difference between LVP, LVT, SPC and WPC flooring?

LVP refers to luxury vinyl planks that mimic wood, while LVT refers to luxury vinyl tiles that mimic stone or ceramic. SPC stands for stone plastic composite and features a rigid core that is highly dent-resistant, making it ideal for high-traffic areas. WPC stands for wood plastic composite, which offers a softer, quieter feel underfoot.

What are the differences between solid and engineered hardwood flooring?

Hardwood flooring has long been the gold standard for timeless elegance and natural beauty. Its intricate grain patterns and rich textures bring warmth and character to any space. While solid hardwood remains a classic choice, engineered hardwood offers the same stunning aesthetics in a more versatile, family-friendly package—perfect for modern homes.

Which waterproof flooring types are best for kitchens and bathrooms?

We offer waterproof flooring with hundreds of styles in luxury vinyl tile, luxury vinyl plank, rigid core, and laminate designed to withstand spills and humidity. These materials are scuff-resistant and long-lasting, making them the top choice for wet areas in both homes and businesses.

Is your vinyl flooring pet-friendly?

Most of our vinyl and laminate options are perfect for homes with pets. They feature a protective wear layer that resists scratches and accidental spills.

What are the best inexpensive flooring options?

Vinyl flooring is one of the most versatile and budget-friendly flooring options available. Modern luxury vinyl flooring mimics the look of stone, hardwood, and tile with stunning realism. It is waterproof, durable, and easy to clean, making it a favorite for households with kids and high foot traffic.

What should I ask when buying luxury vinyl flooring?

When choosing vinyl flooring, ask about the wear layer thickness for scratch resistance, whether the core is SPC or WPC for durability, and if the product features an attached underlayment. You should also confirm if the installation method is click-lock or glue-down to ensure it matches your subfloor and skill level.

Flooring Installation

How long should flooring acclimate before installation?

We recommend letting hardwood acclimate in the room for at least 24 hours. Ensure your home is kept at a normal temperature during this time.

Can vinyl planks and tiles be installed over concrete and radiant heat?

When installing over concrete, you must use a vapor barrier to prevent moisture from affecting the flooring.

Can luxury vinyl flooring be installed over radiant heat?

Most vinyl flooring can be installed over radiant heating systems. Always verify that the specific product is rated for radiant heat before beginning your project.

Do I need to buy underlayment?

If your flooring has a pre-attached pad, you do not need additional underlayment. For products without an attached pad, underlayment is recommended to provide sound dampening and a softer feel underfoot.

Do you provide installers?

We do not provide installation services. We may be able to recommend installers in your area, but they are third-party contractors without affiliation with Georgia Carpet Industries. You can also visit the International Certified Flooring Installers website, linked here, to find a manufacturer in your area.

What happens if I mismeasured my flooring space?

It is very important to ensure you have measured correctly before ordering. We highly recommend hiring professionals to come and measure your space. As per industry standards, manufacturers will not accept returns of excess flooring.

Purchasing 10-20% more than necessary is recommended to ensure you have enough to cover the required space.

Flooring Shipping and Order Logistics

Will the flooring ship directly to my house?

Flooring deliveries offer two options for shipping:

• Home Delivery: Your order arrives on a large semi-truck at your curb. You are responsible for moving the product from the curb into your home.
• Terminal Pickup: We ship your order to a local freight terminal. This is often more cost-effective and allows you to pick up the product on your own schedule with the help of terminal loading equipment.

While you may be inclined to choose home delivery, we highly recommend terminal delivery. You can view our video shipping guide at the bottom of this page.

Consult with your sales representative to determine which delivery option is best for you.

Can see flooring or pick up an order in-person?

Absolutely! Our showroom and warehouse are open to the public at 3352 S. Dug Gap Road in Dalton, Georgia. Click here for directions! You can visit us to experience the texture and color of our flooring in person, or coordinate with your salesperson to pick up your order directly from our warehouse.

For those who cannot visit in person, we offer a virtual showroom tour virtually at the bottom of this page!

Can I order flooring online and have it shipped to me?

Absolutely! We ship to the contiguous United States!

Shopping for flooring online is a smart way to save. Without the overhead costs of a traditional showroom or commissioned salespeople, you get wholesale pricing on the brands you love—plus potential savings on local sales tax.

What is the cost of shipping and handling?

Yes. The price of any flooring shipped to you or a terminal includes the cost of shipping and handling. With “free shipping” deals, the shipping cost is built into the product price. Flooring picked up in person at our warehouse includes no shipping or handling cost.

How can I buy wholesale flooring?

Thanks to our location in North Georgia, we have direct access to these renowned manufacturers, allowing us to purchase flooring in massive quantities—at deeply discounted prices. We pass those savings directly to you, offering high-quality styles at up to 60% off local retail prices. This wholesale pricing model eliminates the middleman, ensuring you get the best flooring for less without sacrificing quality.

Do you sell first quality specials and odd lots?

As a trusted retail and online flooring dealer, we offer an extensive selection of hardwood, laminate, waterproof LVP, carpet, and carpet tiles—many at wholesale prices. Our inventory includes first-quality specials, odd lots, and exclusive deals, making it easy to find high-quality flooring at an incredible value.

Return Policy FAQs

What is your return policy?

We accept returns for most products (as long as they are returned in the same condition it was shipped/picked up), but limitations and fees may apply. By industry standards, certain products CANNOT be returned. These include:

• Trim
• Molding
• Padding
• Underlayment
• Custom Products
• Custom Rugs
• Small Cuts (carpet and sheet vinyl less than full roll)
• Opened Boxes
• Roll Remnants/Scraps
• Any tavern or cabin-grade products
• Any final sale products

Return policies vary between manufacturers and product categories. Please see our complete return policy or consult with your salesperson for more information about our returns policy before purchasing.

Some manufacturers have a minimum return amount. This amount varies from manufacturer to manufacturer. However, for boxed goods, it is usually no less than five unopened boxes (with factory seal intact). For rolled goods, it is usually the full, uncut and unaltered roll. Roll sizes vary, so be sure to consult with your salesperson as to what is considered the full roll amount. Any carpet or sheet vinyl order less than the full roll cannot be returned.

Our comprehensive sales and return policy can be found here!

What do I do if I receive the wrong or defective product?

If you have received the wrong product, you can file a claim at claims@georgiacarpet.com. You may be required to take photographs, or a representative from the manufacturer may come out to inspect the product. These claims are at the discretion of the manufacturer.

What if my order was damaged during shipping?

If a product is damaged during transit, note the damage on the shipping company’s signature page before you sign for delivery. You also have the option to refuse the delivery. Once signed for without notation, the shipping company may deny the claim. Report all shipping damage to claims@georgiacarpet.com.

Who do I contact for warranty claims?

Industry standards require that warranty claims be filed through the dealer where the flooring was purchased. We are an authorized dealer, meaning we can handle any warranty questions or claims for the products purchased through us. For warranty claims, email us at claims@georgiacarpet.com.

All warranty claims are at the discretion of the manufacturer.

FAQs About Georgia Carpet

Why Shop With Georgia Carpet?

For over five decades, Georgia Carpet Industries has been a leader in the flooring industry. Based in Dalton, Georgia—the Carpet Capital of the World—we leverage our proximity to major manufacturers to provide high-quality flooring at unbeatable wholesale prices. Our dedication to customer satisfaction means we go above and beyond to bring you the brands you love at prices you won’t find anywhere else.

Do you make the floors yourself?

We are a retail store based in Dalton, Georgia. While we are in close proximity to many major manufacturers, we do not manufacture any flooring ourselves. We stock certain products in our warehouse in Dalton, Georgia, but many of our products are sent directly to you from the manufacturer.

What are your store hours and location?

We are open Monday-Friday, from 8:00 AM to 6:00 PM, Eastern Standard Time. We are also open on Saturdays from 9:00 AM to 5:00 PM Eastern Standard Time. We are not open on Sundays.

Our showroom is located at 3352 S. Dug Gap Road, Dalton, Georgia.

How can I contact Georgia Carpet?

You are welcome to call us during our operating hours at +1 (800) 535-8789. You can also email us at info@georgiacarpet.com or utilize the live chat feature on this website!